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Purchasing Online

How do I shop

There area unit many ways in which to browse you will explore our weekly homepage options or visit the navigation bar found at the highest of each page. merely click on the relevant section to open a menuthenclick on the links to go to classeslike purses or shoes. among every classyou may realize subcategories to morerefine your search and assist you find precisely what you're trying to find.

If you're trying to find a selected item, you will use our search hold in order to seek out product by name, colour, class or vogue.

When you have created your choiceselect your size and click on on "add to looking bag". Once you're able tocomplete your purchase, visit your poke at the highest right-hand corner of our screen and click on on "Checkout" to be diode through the checkout method. If you have got any queries or issues, please contact UK by e-mail at Our on-line shopper Assistants area unit accessible Monday through Friday, between 9 AM and 7 PM, and Saturday between 9 AM and 6 PM (GMT).

How do I place an order?

Depending on accessibility and shipping address, purchases could also be created either directly through or through the help of our on-line personal shoppers. you'll be able to contact North American country via e-mail at Our on-line shopper Assistants ar offered weekday through weekday, between 9 AM and 7 PM, and weekday between 9 AM and 6 PM (CET).

Can I cancel or modify my order?

If you would like to cancel or modify your order, please send associate e-mail to as shortlyas attainablewe are going to create each effort to accommodate your request. However, once associate order has been submitted, we have a tendency to cannot guarantee that the acquisition are often off or changed.

If you have got received your order and wish to come it please seek advice from the come directions enclosed along with your cargo. Once we have a tendency to receive your came item, we are going to method a refund or associateexchange as requested.

What is personalisation and how do I personalise my item?

Complimentary personalization is offered on, known by three letters “DIY” (Do It Yourself) within theproduct description. once the service is active for the searched product, it'll be attainable to alter it by choosing the chosen letters in numerous colors and materials. 

Complimentary personalization is additionally on the market for a restricted choice of product on If the service is active for the searched product, a “Personalise” link can seem within the product page. By choosing this feature it'll be attainable to decide on from two to three initials in three totally different color choicesreckoning on the chosen vogue.

What are the benefits of creating a Theroyalempire account?

Creating a Theroyalempire account permits you to:

- store multiple shipping and request addresses to expedite your checkout;
- save the contents of your carrier bag for later;
simply access your current order details and history;
- save mastercard info to checkout additional quickly;
- manage your saved items; and
- discover counseled things.

My order is not being accepted. Why?

Please certify that the address you're coming into within the "Billing" field is that the address that's registered together with your bank and therefore the address wherever you receive your bank statements. If the system still does not settle for your order, please contact your bank then contact United States of America by e-mail at and that we are glad to help you.